FAQ

Our services

To book a class, please check the available dates on our calendar and complete the registration form. Once your spot is confirmed, you’ll receive a confirmation email with all the details.
For more details click join us.
Courses are conducted in English or in Japanese with English interpretation. Language availability depends on the instructor, so please check the course description for details.
Your experience includes all materials, ingredients, instruction, and a full-course meal or activity result, depending on the course. Some classes may also include optional add-ons, such as Sake tasting or in-store purchases.
Yes! You’re welcome to book on behalf of someone else. Please make sure to fill in their details on the registration form and note any specific requests or needs.
Absolutely. We welcome solo travelers and small groups alike. Our small-group format is designed to be inclusive, warm, and engaging for everyone.
While we generally do not recommend bringing your own interpreter, it is allowed. Please note that anyone joining the class including interpreters — will be required to register and pay the participation fee.
If your tour guide wishes to participate in the class or observe, they will also need to register and pay the standard fee. We do not allow non-participating observers.
Yes, you're welcome to take photos during the experience! We encourage sharing — just be mindful of others’ privacy and avoid filming the entire session. Please tag us if you post on instagram @niconicomaru_japan
Of course. We respect your privacy. If you prefer not to appear in any photos or videos, just let us know at the start of the experience. We'll make sure you are not included in any public posts or promotional materials.

About booking

First, please check your spam or promotions folder. If you still can’t find it, contact us at info@niconicomaru.com, and we’ll be happy to assist you.
We kindly ask that you inform us as soon as possible by email or through the phone number provided in your confirmation email. While we’ll do our best to accommodate late arrivals, sessions begin on time and we may not be able to extend the class.
- Up to 14 days before your experience:
  Free cancellation.
- 13 to 7 days before:
  A 50% cancellation fee will apply.
- 6 to 3 days before:
  A 100% cancellation fee will apply. Please note that by this time, the minimum participant number may be reached, and cancellation terms are fixed.
- By 6:00 PM two days before:
  We will confirm whether the session will proceed or be canceled due to low attendance. You’ll receive a final update via email.
- From the day before to the day of the experience:
  Cancellations are not accepted, and no refunds will be issued. However, we may offer flexibility in cases of severe weather or public transportation issues.
If you have any concerns or need to make changes, please contact us as early as possible.

Payment

We accept major credit cards (Visa, Mastercard, American Express, etc.) and online payment methods via our secure booking system. Payment is required at the time of booking.
After we receive your *reservation, we will send you a secure payment link via email.
Please complete the advance payment by credit card (Visa, Mastercard, American Express, etc.).
* Your reservation will be confirmed via email once the payment is completed.
* If your requested date is unavailable, we will contact you to arrange an alternative schedule before proceeding with the payment.
There may be an issue with your card provider or browser. Please try again with a different card or device. If the issue persists, contact us at info@niconicomaru.com for assistance.

Booking changes and refunds

If you need to make changes, please contact us as soon as possible. While we can’t guarantee availability, we’ll do our best to accommodate your request.
Refunds typically take 5–10 business days to process, depending on your bank or payment method. If it’s been longer, please contact us so we can check the status for you.